Frequently asked questions

BizProfile Business Suite is Google Business Profile management software for businesses, multi-location teams, and agencies. It provides one workspace for supported business information, reviews, reply templates, optional AI-assisted review-reply drafts, insights, projects, and GBP post publishing and scheduling. Auto-reply rules are available on Pro. The current product focus is Google Business Profile.

No. The currently published product supports Google Business Profile only. Facebook, Yelp, TripAdvisor, and other directory integrations are not presented as available. The integrations page documents the supported scope.

No. Google Business Profile remains the underlying profile and source of record. BizProfile provides a shared workspace for supported operations, while unsupported fields and settings continue to be managed directly in Google.

BizProfile can update supported fields including regular hours, special hours, phone numbers, website URLs, and business categories. It does not expose every Google Business Profile field. This business-information claim does not include photo editing or arbitrary attribute editing; unsupported fields and settings still require Google directly.

You connect via a one-click OAuth flow. We request access to the Business Profile API; you sign in with Google and grant permission. Your access and refresh tokens are stored encrypted. In Settings > Google you can see connection status, linked email, token health, and a list of locations. You can revalidate the token anytime. If the connection is revoked, we prompt you to reconnect; locations that still exist in Google can be auto-reactivated.

Starter is free: up to 3 locations, 10 AI review-reply drafts per month, 5 reply templates, dashboard insights, projects, and GBP post publishing and scheduling. Growth is ₹2,499/month: 25 locations, 100 AI review-reply drafts per month, 25 reply templates, full insights with CSV export, and AI-generated post images. Pro is ₹6,499/month: 100 locations, 500 AI review-reply drafts per month, 100 reply templates, AI-generated post images, auto-reply rules, and team roles (Owner, Manager, Viewer). Every plan can publish GBP posts immediately or schedule them for later within its location limit. Billing is handled via Razorpay in INR; any USD equivalent shown is estimate-only.

It depends on your plan. Starter allows 3 locations, Growth 25, and Pro 100. You add locations from the discovery page (we list all GBP locations available to your connected Google account). Each location can be assigned to at most one project. Bulk assign and bulk delete are supported. If you need more than 100 locations, you'd need to contact us or upgrade when we offer higher tiers.

All your GBP reviews appear in one inbox. You can filter by location, star rating, date range, reply status, and search by comment or reviewer name. For any review without a reply, you can generate an AI-powered draft (Gemini or OpenAI); the draft is stored for you to edit, approve, then post to Google. Usage counts against your plan's AI drafts per month. You can also "improve" an existing Google reply with AI. Reply status (e.g. pending, posted) can be polled via API. Sync runs on demand or via webhooks so new reviews flow in without constant polling.

Reply templates are reusable text snippets you create (name, body, optional category). You can apply them manually when replying to a review, or use them in auto-reply rules. Auto-reply rules (Pro only) let you set a rating range (e.g. 4-5 stars) and a template; when a new review matches and has no existing reply or draft, we apply the first matching rule and generate or post the reply. Only one rule applies per review. Template count is limited by plan (Starter 5, Growth 25, Pro 100).

Yes. Starter, Growth, and Pro can all manually write Google Business Profile posts, attach optional media, publish immediately, or schedule a future date and time for supported locations within the plan's location limit. AI generation is separate: the product can generate post images on Growth and Pro, but it does not generate the post text.

Yes. Reviews can be exported to CSV (with filters applied); export can be throttled. Insights CSV export is available on Growth and Pro: you select location(s) and date range, and we export profile views, searches, calls, directions, website clicks, and related metrics. When export is project-scoped, an optional report footer (e.g. company disclaimer) can be included.

Projects group locations for reporting and sharing. You can create projects, assign locations (each location to at most one project), add project-level roles for team members, and set an optional report footer and logo for white-label. You can generate a shareable link (URL + token) so anyone with the link can view a read-only project dashboard without logging in. You can also schedule weekly or monthly email reports to specific recipients. Revoking the share link invalidates the token.

BizProfile supports account-level Owner, Manager, and Viewer roles. Account owners can add an existing registered user by email, assign or update roles, suspend or reactivate members, and remove them. Project-level Manager and Viewer roles can be set for account members. Check the pricing page for current published plan availability.

Starter is free. Growth and Pro are paid monthly via Razorpay. You choose a plan on the pricing/checkout page; we create a Razorpay subscription and redirect you to complete payment (embedded Checkout.js). On success, your account tier and subscription are updated. You can cancel your subscription from the billing settings (end of billing period or immediately, depending on configuration). We prevent duplicate subscriptions for the same plan. Our system can sync your displayed tier from Razorpay if needed (e.g. after a webhook).

Data is strictly isolated per account. We do not share or mix data between accounts. Access and refresh tokens for Google are stored with Laravel's encrypted cast. All Google API and AI operations that could be slow or rate-limited run in background jobs (queues), not in the request. We use industry-standard practices for authentication, session handling, and tenant scoping. You can review our security and privacy documentation for more detail.

Yes. In notification preferences you can turn on "new review email" so we send you an email when a new review arrives. You can also enable "reply ready" (e.g. when a draft is ready for approval) and "sync failure" emails. Preferences are account-level and can be updated anytime; changes are audit-logged. Outgoing emails are throttled to respect quotas and avoid spam.

Limits are enforced per plan: locations, AI review-reply drafts per month, and reply templates. If you hit the location limit, you cannot add more until you upgrade or remove a location. AI review-reply draft usage is counted monthly; once you reach the limit, you cannot generate new drafts until the next month or until you upgrade. Same idea for reply templates. The dashboard shows your current usage and limits so you can see when you're close. GBP post publishing and scheduling remain available within the locations already allowed by each plan. AI-generated post images are separate and available on Growth and Pro; Pro adds auto-reply and published team-role availability.

Yes. You can upgrade from Starter to Growth or Pro, or from Growth to Pro, from the billing/pricing area; payment is handled through Razorpay. You can cancel your subscription from billing settings. Cancellation can be at the end of the billing period or immediate, depending on how we've configured it. After cancellation, your account typically reverts to Starter (free) when the subscription ends. Downgrading (e.g. Pro to Growth) may require removing locations or features that exceed the lower plan's limits.

The weekly digest is a summary generated for your account (e.g. weekly, such as Monday morning). It can include review counts, average rating, responses posted, unreplied backlog, profile views, and an optional AI-generated summary. It's stored and linked from the dashboard so you can quickly see how the past week looked. This is part of the standard product; no extra plan is required beyond having an account.

Starter is free with no time limit: 3 locations, 10 AI review-reply drafts per month, 5 reply templates, dashboard insights, projects, and GBP post publishing and scheduling. You can upgrade to Growth or Pro when you need more locations, CSV export, or AI-generated post images, and choose Pro for auto-reply or published team-role availability. We don't require a credit card to start on Starter.